Return & Refund Policy – Dash X

Dash X is a brand owned and operated by Vieroa Living. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

You may request a return under the following conditions:

• The return request is raised within 7 days of delivery
• The product is unused, unworn, and unwashed
• The item is returned in its original packaging, along with all tags, labels, and accessories
• The product is in the same condition as received

Returns that do not meet these conditions may not be accepted.

• Products that have been used, worn, or damaged after delivery
• Items with missing original packaging, tags, or accessories
• Products purchased under final sale, clearance, or special discounts (if applicable)
• Any item returned without prior approval

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To process your request, you must provide:

• Clear images or videos showing the issue
• Order details (Order ID, contact information)

Once verified, we will arrange for a replacement or refund at no additional cost.

• To initiate a return, email us at help@shopdashx.com with your order details
• Our team will review your request and provide return instructions
• In applicable cases, we may arrange a reverse pickup or ask you to ship the product to our address
• The product must be securely packed to avoid damage during transit

Once your returned item is received and inspected:

• Refunds will be processed within 5–7 business days
• The refund will be credited to your original payment method
• You will receive a confirmation once the refund is initiated

Please note that shipping charges (if any) may be non-refundable unless the return is due to our error.

• Refunds will be processed via bank transfer or UPI
• You may be required to share your bank details securely for processing

• Orders can only be cancelled before they are shipped
• Once the order has been dispatched, cancellation requests will not be accepted
• You may still initiate a return after delivery, subject to our return policy

• Dash X reserves the right to approve or reject returns after inspection
• Repeated return requests from the same customer may be declined
• Policies are subject to change without prior notice

If you have any questions or need assistance with your return or refund, feel free to reach out:
📧 help@shopdashx.com
Dash X (Operated by Vieroa Living)